WoLive Privacy Policy

Effective Date: December 10,2024

1. Introduction

Welcome to WoLive ("the application"). We are committed to safeguarding your privacy and protecting your personal information. This privacy policy explains how we collect, use, protect, and disclose your personal information, as well as your rights and choices concerning this information. Please read this policy carefully and ensure you fully understand and agree with its terms before using the application.

1.1 Information We Collect

1. Account Information:

• User ID: A unique identifier assigned to your account.

• Usename: The name you use to represent yourself within the application.

• Avatar: The profile picture or image you choose to represent yourself.

2. Usage Information:

• Operation Log: Records of your interactions and actions within the application.

3. Device Information:

• Device Details: WoLive may automatically collect various details about your device, such as its device ID, brand, model, operating system, and version.

• Network and Connection Information: We may collect information about your device’s network type, platform, IP address (or proxy server), and information from your internet service provider or mobile carrier.

• Hardware Identifiers and Other Information: This includes unique identifiers related to your device and app, hardware details, and data about how you interact with various features within the app.

1.2 Data Collection and Analysis

To better understand the performance of our services and improve the user experience, we collect logs and usage data for analytical purposes. Whenever you interact with our services, our servers automatically collect diagnostic information, which may include:

• IP address

• Device specifications and configuration settings

• Detailed activity logs: Such as the date, time, pages viewed,and features used.

• System activity, error logs (crash reports), and hardware event data

Additionally, your device ID and advertising ID (Ad ID) may be used for analysis purposes. This data helps us evaluate marketing strategies, optimize performance, and improve the relevance of the services and promotions we offer you.

2. How We Use Your Information

We collect your personal information to provide better services and enhance your user experience. This includes, but is not limited to, the following purposes:

2.1 Providing and Improving Services:

• Utilizing your information to deliver, maintain, and enhance our services.

• Analyzing usage patterns to optimize and improve the functionality of the application.

2.2 User Management:

• Creating and managing your account.

• Providing customer support and responding to your inquiries and requests.

• Ensuring account security and managing user access.

2.3 Personalized Experience:

• Recommending content that matches your interests and preferences.

• Customizing your experience based on your activity and feedback.

2.4 Security Assurance:

• Detecting, preventing, and addressing fraud, abuse, and security threats.

• Ensuring the integrity and safety of our services and protecting user data.

2.5 Legal Compliance:

• Complying with applicable laws, regulations, and legal requirements.

• Responding to legal requests and inquiries from government authorities.

3. Information Sharing and Disclosure

We take your privacy very seriously and will not sell your personal information to any third party. We may share your information in the following circumstances:

3.1 With Your Consent:

• Sharing your information with third parties when you provide explicit consent.

3.2 Business Partners:

• Sharing information with third-party suppliers, consultants, and service providers who assist us in delivering our services.

• These third parties are bound by strict confidentiality obligations and are only permitted to use your information for the purposes specified by us.

3.3 Legal Requirements:

• Disclosing information when required by law, regulation, or government request.

• Sharing information to protect our rights, property, and safety, as well as that of our users and the public.

3.4 Business Transfer:

• Transferring information as part of a business asset in cases of mergers, acquisitions, or asset sales.

• Ensuring continued protection of your information during such transfers.

In addition, in order to ensure the normal operation of the service and improve the User Experience, we may cooperate with third-party service providers. These partners include but are not limited to technology infrastructure service providers, Data Analysis companies, payment platforms, and Client Server support. We have signed strict data protection agreements with all partners to ensure that they process data in accordance with our Privacy Policy and relevant Non Disclosure Agreements.

In terms of marketing and performance analysis, we collaborate with Appsflyer and Facebook third-party platforms to help optimize our marketing activities. These partners will handle data related to application usage and user behavior according to strict security standards and protocols to ensure information security.

4. Data Sharing

We commit to adhering to applicable data protection laws and regulations to ensure the security of users' personal information during the provision of our services. We will not sell, rent, or otherwise share users' personal data with third parties without obtaining explicit consent from the user.

In certain cases, we may share non-personally identifiable information with partners to improve our services and user experience. This information may include user usage statistics, preferences, and other relevant data but will not contain any information that can identify individual users. All data sharing will comply with applicable laws and regulations and will implement appropriate security measures to protect user information.

Users have the right to request access to, modification of, or deletion of their personal data at any time; for specific details, please refer to our privacy policy.

5. Permissions

To provide a full user experience and ensure that our services operate efficiently, WoLive may request access to the following device permissions. These permissions are only utilized with your explicit consent and can be adjusted at any time via your device settings.

• Camera Permission:
WoLive may request access to your camera to take photos or videos directly within the app. This permission is only activated when you intentionally choose to take a photo or video, such as updating your profile or sharing posts.

• Photo Library Permission:
Access to your photo library may be requested to upload and share images, such as profile pictures or post content. This permission is only used when you manually select photos to upload or share within the app.

• Audio Permission:
WoLive may request access to your device’s microphone for recording audio, particularly during in-app voice calls or audio messages. This permission is activated only when you initiate a voice recording or audio session.

• Location Permission:
WoLive may request access to your location to enhance the user experience and provide location-based features, such as content recommendations. This permission is optional and only used if you choose to enable location-based services.

• External Storage Read/Write Permission:
To allow you to save or download content, such as photos or files related to the app, WoLive may request access to your device’s external storage. This permission is only utilized when managing or storing content.

• Advertising IDs Permission:
WoLive may use your device’s advertising IDs for the purpose of analyzing and optimizing our marketing strategies. This allows us to deliver more relevant promotions and offers based on your app interactions.

All permissions are used strictly for the intended purposes and are subject to change or revocation at any time via your device settings. We are dedicated to protecting your privacy and will never use these permissions for unauthorized purposes.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Account Information: We retain your account information for as long as your account is active or as needed to provide you with services.

• Device and Usage Information: We retain device and usage information for a reasonable period necessary for analysis, troubleshooting, and performance optimization.

• User-Generated Content: Any content you create and share (such as comments, posts, pictures, or videos) may be stored for as long as necessary to provide the intended services, unless you request its deletion.

• Legal Obligations: We may retain certain data for a longer period where necessary to comply with legal obligations, prevent fraud, resolve disputes, or enforce our agreements.

Once the data is no longer required for the purposes outlined, we will securely delete or anonymize it.

7. Information Security Measures

We are committed to safeguarding your personal information and take reasonable measures to prevent unauthorized access, use, modification, or disclosure. Our security practices include:

• Firewalls and Intrusion Detection Systems: Deploying technologies to defend against unauthorized access and potential threats.

• Access Controls and Regular Audits: Limiting access to personal information to authorized personnel only and performing regular audits to uphold our security standards.

Despite our best efforts, no security system is entirely infallible. While we strive to protect your information, we cannot guarantee its absolute security.

8. Your Rights Regarding Personal Information

You have specific rights concerning the personal information we collect and process:

Access: You have the right to request and receive a copy of the personal information we hold about you.
Correction: You can request that we correct any inaccuracies or complete any incomplete personal information.
Deletion: Under certain conditions, you may request that we delete your personal information from our records.
Restrict Processing: You have the right to ask us to limit the processing of your personal information in certain situations.
Objection: You may object to the processing of your personal information if you believe it infringes upon your rights.

To exercise any of these rights, please reach out to us using the contact information provided below.

9. Legal Basis for Data Processing and Your Rights

Legal Basis for Data Processing

We process your personal data in accordance with applicable privacy laws, and the legal grounds for processing include:

• Consent: In situations where we require your explicit consent to collect and process your data, we will obtain your approval before proceeding.

• Contractual Obligations: Your personal data may be processed when necessary to fulfill the terms of a contract we have entered with you, such as when providing access to services or features.

• Legitimate Interests: We may process your data when it is essential for legitimate business interests, including improving user experience, ensuring app functionality, and safeguarding security.

• Legal Compliance: Your personal data may be processed to meet legal obligations or regulatory requirements.

• Public Interest: In cases where processing is necessary for matters of public interest, we will handle your data accordingly.

Your Rights

As per applicable data protection laws, you are entitled to exercise the following rights regarding your personal information:

• Right of Access: You can request access to the personal data we hold about you at any time.

• Right to Correction: If your data is inaccurate or incomplete, you have the right to request corrections or updates.

• Right to Deletion: Under specific conditions, you can request the deletion of your personal data from our records.

• Right to Restrict Processing: You have the right to request that we restrict the processing of your data under certain circumstances.

• Right to Data Portability: You can request that we provide your personal data in a portable format that can be transferred to you or another service provider.

• Right to Object: You may object to the processing of your personal data, particularly when data is processed based on legitimate interests.

• Right to Withdraw Consent: If data processing is based on your consent, you may withdraw your consent at any time. This will not affect the legality of data processed before the withdrawal.

• Right to File a Complaint: You have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

10. Your Privacy Rights under International Laws

We comply with privacy laws and regulations across various regions, ensuring your rights are protected wherever you use our services:

• GDPR (General Data Protection Regulation): For users within the European Union (EU) and the European Economic Area (EEA), we process your personal data according to the GDPR requirements.

• CCPA (California Consumer Privacy Act): For California residents, we adhere to the CCPA, providing transparency and control over your personal data.

• PIPEDA (Personal Information Protection and Electronic Documents Act): Users in Canada are protected under PIPEDA for the collection, use, and disclosure of their personal information.

• LGPD (Brazilian General Data Protection Law): We comply with Brazil’s LGPD, ensuring data protection for Brazilian residents.

• Other regional or national privacy laws: We comply with other local laws as applicable depending on your location.

11. California Privacy Rights under CCPA

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

9.1 Right to Know:

You have the right to request information about the personal data we have collected, used, or shared over the past 12 months, including:

• The categories of personal data collected and specific data collected about you.

• The sources from which we collected the data (e.g., directly from you, from your device).

• The purposes for collecting your data (e.g., marketing, fraud prevention).

• Categories of personal data disclosed for business purposes.

• Categories of personal data sold to third parties, if applicable.

• The third parties with whom we have shared or sold your data (e.g., analytics providers).

9.2 Right to Delete:

You may request the deletion of your personal data. Once your request is verified, we will delete your data, unless retention is legally required or for fraud prevention or transaction purposes.

9.3 Right to Opt-Out of the Sale of Personal Information:

You can opt out of the sale of your personal data by visiting our "Privacy Settings" page and submitting a request. Even after opting out, we may still share your data with service providers for essential business functions.

9.4 Right to Opt-Out of Sharing for Targeted Advertising:

You can opt out of sharing your personal data for targeted advertising purposes by adjusting your settings on our "Ad Preferences" page or contacting us directly.

9.5 Right to Non-Discrimination:

You will not be discriminated against for exercising your privacy rights. We will not deny services, charge different fees, or offer reduced service quality if you choose to exercise your CCPA rights. However, deletion of certain data may affect the availability of specific features.

9.6 Right to Know If Data Is Sold:

You can request to know if your data has been sold to third parties. If applicable, we will notify you and provide an option to opt out.

9.7 Right to Lodge a Complaint:

If you believe your data rights have been violated, you have the right to file a complaint with your local authority. However, we encourage you to contact us directly to resolve any issues.

12. Opt-Out Rights for Data Processing

Under laws like the GDPR and Virginia Consumer Data Protection Act (VCDPA), you have the right to opt out of specific data processing activities, including:

• Personalized Advertising: You can opt out of personalized advertising by adjusting your settings to prevent your data from being used for targeted ads.

• Data Sharing: You have the right to opt out of sharing your personal data with third parties for marketing, analytics, or other purposes.

• Withdrawal of Consent: You can withdraw your consent for specific data processing activities at any time.

• Data Analysis: You can opt out of data analysis used to improve our services or personalize your experience.

To exercise these rights, email our private team with your specific request. We will process your request promptly and confirm its completion.

13. LGPD Compliance for Brazil

For residents of Brazil, we ensure that your personal data is protected in compliance with the Brazilian General Data Protection Law (LGPD). Your privacy rights under LGPD include:

• Right to Access: To know what personal data we hold and why it is processed.

• Right to Rectification: To request corrections to inaccurate or incomplete data.

• Right to Deletion: To request the deletion of your data, where legally permitted.

• Right to Be Informed: To know about the entities with whom we share your data and for what purpose.

• Right to Withdraw Consent: To withdraw consent at any time for data processing activities.

• Right to Object: To object to the processing of your data based on legitimate interests.

• Right to Data Portability: To request the transfer of your data to you or a third party.

• Right to Lodge a Complaint: To file a complaint with the National Data Protection Authority (ANPD) if you believe your data rights are being violated.

14. Children’s Privacy

This application is not designed for, or directed at, children under the age of 18. We do not intentionally collect personal information from individuals under 18 years old. If we become aware that personal information from a child under 18 has been inadvertently collected, we will promptly take action to delete such information from our records.

15. Updates to This Privacy Policy

We may periodically revise this Privacy Policy to reflect changes in our practices or to comply with new legal requirements. When significant updates are made, we will notify you through an in-app notice and, where required, obtain your consent.

16. Data Controller Information

The data controller responsible for managing your personal information in relation to this service is Evelyn Carter, the authorized data controller for our company.As the data controller, we are responsible for the collection, use, storage, and disclosure of any personal data you provide while using our services.

For any inquiries regarding your personal data or to exercise your rights under applicable data protection laws, please contact us at:

Email: alphacueanimalcare@gmail.com

17. Data Protection Officer (DPO)

If you have any questions, requests, or concerns regarding the processing of your personal data, or if you'd like further information about your privacy rights, please contact our Data Protection Officer (DPO), Evelyn Carter, at alphacueanimalcare@gmail.com.

Address：212/1, West Monipur,Mirpur-2,Dhaka-1216,Bangladesh (BD)

18. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:

• Email: alphacueanimalcare@gmail.com

Thank you for choosing WoLive. Your trust is important to us, and we are committed to protecting your privacy.